Refund policy

Return & Refund Policy

At Kaizyn Clothing, we want you to have the best possible shopping experience. Since we operate on a Print-on-Demand (POD) model, every product is specially printed and made-to-order after you place your order. Because our products are custom-made for each customer, we have specific conditions for returns, refunds, exchanges, and replacements.

Please read this policy carefully before placing your order.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, has a printing/manufacturing defect, or you receive an incorrect product, we will be happy to provide a replacement at no additional cost, subject to verification.

You must contact us within 7 days of delivery.

To process your claim, you may be required to provide:

  • Your order number

  • Clear, high-quality photos of the product

  • Clear photos of the defect or damage

  • Photos of the packaging and shipping label

  • A clear unboxing video showing the package and product, where applicable

  • A brief description of the issue

The unboxing video and photos help us verify that the issue occurred during shipping, manufacturing, or fulfillment.

Once our team reviews and approves your claim, we may provide a replacement or refund, depending on the nature of the issue.

For approved defective, damaged, or incorrectly shipped orders, the replacement will be shipped at no additional product or shipping cost to the customer.

Please do not send any product back unless our team specifically instructs you to do so.

2. 7-Day Return Window

For eligible return situations, requests must be submitted within 7 days from the date the order is delivered.

Any return request submitted after the 7-day period may not be accepted.

Returned products, where a return is approved, must:

  • Be unused and unworn

  • Be unwashed

  • Be unaltered

  • Be in their original condition

  • Have all original tags attached

  • Be free from stains, odors, damage, or signs of use

  • Include the original packaging, where applicable

Kaizyn Clothing reserves the right to refuse a return or refund if the product does not meet these conditions.

3. Size Exchanges & Change of Mind

Because Kaizyn Clothing products are printed and made-to-order specifically for each customer, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection.

We strongly recommend checking the Size Chart carefully before placing your order.

If you accidentally order the wrong size, you may contact our support team within 7 days of delivery. While we cannot guarantee an exchange, we may review the request and provide a solution at our discretion.

If a size exchange is approved, it will be subject to product availability and any applicable shipping or handling charges.

If an exchange cannot be provided, you may need to place a new order for the required size.

4. Refunds

If a refund is approved by Kaizyn Clothing, it will generally be processed to the original payment method used for the order.

Once the refund has been initiated, the time required for the amount to appear in your bank account or payment account may vary depending on your bank, payment provider, or payment method.

For approved refunds related to damaged, defective, or incorrectly fulfilled orders, the refund amount and applicable shipping charges will be determined based on the circumstances of the case.

5. Return Shipping

For approved returns that are not related to a defect, damage, or fulfillment error, the return shipping cost may be the responsibility of the customer.

For products that are damaged, defective, or incorrectly shipped due to an error on our side, Kaizyn Clothing will provide the appropriate resolution according to the circumstances.

Customers should not ship any product back without receiving instructions from our support team.

6. Non-Returnable / Non-Refundable Situations

A return, exchange, replacement, or refund may not be accepted if:

  • The product has been worn or washed

  • The product has been altered or modified

  • The product has stains, odors, or visible signs of use

  • The original tags are missing

  • The product has been damaged after delivery due to customer handling

  • The return request is submitted after the 7-day period

  • The customer selected the wrong size

  • The customer changed their mind after placing the order

  • The customer no longer wants the product

  • The product was ordered incorrectly by the customer

  • The customer refuses delivery without a valid reason

  • The issue does not qualify under our return, replacement, or refund conditions

7. Non-Delivery, Wrong Address & RTO

Please make sure that your shipping address, phone number, email address, and other delivery details are correct before placing your order.

If an order cannot be delivered because:

  • The address provided by the customer is incorrect or incomplete

  • The customer is unavailable during delivery attempts

  • The customer refuses to accept the package

  • The customer does not respond to the delivery partner

  • The package cannot be delivered for reasons attributable to the customer

the shipment may be marked as Return to Origin (RTO) by the shipping/fulfillment partner.

In case of an RTO, the product may be returned to and stored at the fulfillment facility according to the fulfillment partner's applicable storage period.

If you request the RTO order to be shipped again, re-shipping charges may apply.

For prepaid orders that are returned to origin due to customer-related delivery issues, any refund, if applicable, may be processed after deducting applicable forward shipping, return shipping, handling, or other fulfillment charges.

8. How to Start a Return, Replacement or Refund Claim

If you believe your order qualifies for a replacement or refund, please contact us within 7 days of delivery.

Please provide:

  1. Your Order Number

  2. Your name and contact details

  3. Clear photos of the product

  4. A clear unboxing video, where applicable

  5. Photos of the packaging and shipping label

  6. A brief description of the issue

Our team will review the information and notify you of the next steps.

Please do not send any product back before your request has been reviewed and approved by Kaizyn Clothing.

9. Print-on-Demand Disclaimer

Kaizyn Clothing uses a Print-on-Demand model, meaning products are specially produced after an order is placed.

Because products are made specifically for individual orders, we do not maintain conventional pre-made inventory for every design and size. Therefore, change-of-mind returns and incorrect size selections are generally not eligible for return or exchange.

We encourage customers to carefully review the product description, size chart, design, color, and other product details before completing their purchase.

10. Important

Kaizyn Clothing reserves the right to review every return, refund, replacement, or exchange request individually and to refuse a claim that does not meet the conditions of this policy.

This policy applies to purchases made through the official Kaizyn Clothing store.

Contact Us

For return, replacement, or refund-related queries, please contact:

Kaizyn Clothing Support
Email: kaizyn.clothing@gmail.com

Please include your Order Number in the subject line or message so that we can assist you more quickly.                                                         

TO START A RETURN, PLEASE VISIT THIS PORTAL :-

https://shopify.com/76446335045/account